How to Track Shopee Orders

When you buy stuff online, it’s important to keep an eye on where your order is so you know when it’s coming. Shopee is a popular place to shop online, and it makes it easy to track your orders. In this guide, we’ll show you, step by step, how to track your Shopee orders. It doesn’t matter if you’re a pro at online shopping or getting started; we’ve got all the info and answers to common questions to make it super easy for you.

Understanding Shopee Order Status

Shopee tells you different things about your order to keep you updated on what’s happening with your stuff.

What is order processing?

When you see this status, it means the person selling the stuff is getting it ready for you. It’s an important first step before they send it to you.

Order Shipped: What Does It Mean?

Once your order says “Shipped,” it means the seller has sent out your stuff. Now it’s important to keep an eye on where it is using tracking.

Awaiting Shipment: Is Something Wrong?

If your order has been waiting to be shipped for a long time, it’s a good idea to talk to the person selling it or ask Shopee for help. They might be able to sort things out for you.

Read also: Does Shopee Deliver on Sundays

How to Track Shopee Orders

Checking where your Shopee orders are is simple. You can use the Shopee app on your phone, go to the Shopee website, or use another service like Ship24. These ways help you know where your packages are, making shopping easy and convenient for you.

Using the Shopee Mobile App

Using the Shopee app to track your orders is easy and handy. Follow these simple steps:

  • Log in to your Shopee account.
  • Click on “My Purchases.
  • In “My Purchases,” choose either “To Ship” or “To Receive” to see shipping details and follow your order.
  • If you want, turn on push notifications to get quick updates about your order status.

Using the Shopee Website

If you want to check your Shopee orders on the website, follow these simple steps:

  • Visit the Shopee website.
  • Log in to your Shopee account.
  • Find “My Purchases” or click on “To Ship” or “To Receive.”
  • Pick the order you’re interested in and click on it.
  • You’ll go to another page where you can see the tracking status and the Shopee tracking number for that order.
How to Track Shopee Orders
How to Track Shopee Orders

Using Ship24

Apart from using Shopee’s tracking, you can also try a website called Ship24 to keep an eye on your Shopee orders. Here’s how you can use Ship24:

  • Go to the Ship24 website or use the search bar at the top.
  • Type in your Shopee tracking numbers in the box they give you.
  • Click the arrow button or click “Enter” to start tracking your Shopee orders.

Shopee Parcel Tracking

Keeping tabs on your Shopee orders is simple because of the special tracking number they give you for each package. Imagine it as a digital tag that lets you follow your package’s trip from the seller to your door. With this Shopee tracking number, you can see where your order is and what’s happening with it right now.

Shopee Order Tracking Status

It’s important to keep an eye on your Shopee orders, and the Shopee tracking system helps you do that by giving you updates in real-time. Here’s what some of the updates mean:

  • Order Placed: You made your Shopee order, and it’ll be on its way to you soon.
  • Payment Info Confirmed: You paid for your order.
  • Order Shipped Out: Your Shopee order is now with the delivery company and coming to your place.
  • Order Received: You got your order.
  • Order Completed: The order has been paid for and delivered to you.

And more! It’s a helpful way to know what’s happening with your stuff.

What is Shopee Standard Delivery?

Shopee Standard Delivery is a regular way they send your stuff using Shopee’s friends like J&T Express, LBC Express, Thailand Post, and more. It’s for things that aren’t too heavy (less than 144 kg) and fit in a box that’s not bigger than 100 cm x 100 cm x 100 cm.

The idea of Shopee Standard Delivery is to bring your Shopee orders to you fast, usually in 3 to 8 days. They do this every day, except on some public holidays, from 8 a.m. to 7 p.m.

Shopee Standard Delivery Tracking

Keeping an eye on your Shopee Standard delivery is easy. Here’s how you can do it:

  • Open the Shopee App or Website: Start by opening the Shopee app on your phone or going to the Shopee website on your computer.
  • Sign in and log into your Shopee account.
  • Access “My Buy”: You’ll usually find this by clicking on your “Me” or “Profile” icon and choosing “My Sale.”
  • Find Your Order: Look for the order you want to track. Shopee Standard orders usually have the Shopee Standard logo or mention next to them.
  • Select Your Order: Click on the order you want to track, and it will take you to the order details.
  • Locate the Tracking Number: On the order details page, you’ll see the tracking number for your Shopee Standard delivery.
  • Copy the Tracking Number: Copy the Shopee tracking number. Then, open a new tab and go to the courier service’s website, like Ninja Van, J&T Express, or Poslaju.
  • Alternatively, you can also paste the tracking number into a third-party tracking service like Ship24 to keep an eye on your delivery.

By following these steps, you can track your Shopee Standard delivery and know where it is on its way to your door.

Tracking Shopee Orders from China

If you want to track your Shopee orders from China using the Shopee app, follow these steps:

  1. Open the Shopee app.
  2. Go to “My Purchases” within the “Me” tab.
  3. Choose the shipment status of your order.
  4. Check out all the shipping updates.

Track Shopee International Orders

To track your Shopee international orders using the app, follow these steps:

Tracking Shopee International Standard Delivery

Here’s how you can check where your Shopee order is:

  • Sign in and log into your Shopee account.
  • Go to “My Purchases”: Click on “Me” and find “My Purchases.” Then, choose “To Ship” or “To Receive.”
  • Pick Your Order: Select the order you want to check.
  • See Shipping Updates: You’ll see all the updates about where your order is and what’s happening with it.

Does Shopee deliver to the USA?

Shopee doesn’t send things to the United States right now. The U.S. is not on their list of places where they can send stuff. However, Shopee is working on sending things to more countries by joining up with different delivery companies.

For people in countries where Shopee doesn’t send things, there’s another way. You can use something called a freight forwarder. Here’s how it works: First, the stuff is sent to a place approved by Shopee. Then, it’s up to you to figure out how to get it to your home.

Remember, how well this works depends on the specific freight forwarder you choose. If you’re thinking about trying this, it’s smart to do a bit of research first to make sure things go smoothly.

How long does Shopee take to deliver?

Like how the cost of sending packages changes and how long it takes to get your stuff depending on where it’s coming from and where it’s going.

Here’s a general idea:

  • Around Southeast Asia (for nearby countries): It can be quick, like 2 days fast, when Shopee’s friends help out.
  • To other countries around the world: Usually, it takes 7 to 19 days for the package to travel and reach you.

Shopee’s Standard Delivery is there for you every day of the week, from 8 in the morning until 7 in the evening. But keep in mind that some holidays might make things take a bit longer. It depends on where your stuff is starting from and where it’s going.

Request Refund or Return Shopee Orders

If you want to send something back or get your money back, you can do it using the Shopee app. But remember, you can only ask for a refund or return during the Shopee Guarantee Period and before you say, “Order Received.”

Here’s how you can do it in the Shopee app:

  • Open the Shopee app. Start by opening the Shopee app on your phone.
  • Go to “Me”: Click on the “Me” tab.
  • Find “My Purchases”: Look for “My Purchases” and choose “To Receive.”
  • Select Your Order: Click on the order you want to send back or get a refund for.
  • Click “Return/Refund”: Now, click on “Return/Refund.”
  • Choose the stuff: Pick the things you want to send back or get a refund for.
  • Pick a reason: Choose why you want to send it back. There are different options, like:
    • The item was not received.
    • Incomplete product (missing stuff).
    • Wrong product (not the right size, color, or different thing).
    • The product looks beat up (scratched, broken, or messed up).
    • Something doesn’t work right (it’s faulty, not working like it should).
    • I got a fake thing (not the real deal).

Once you pick the reason, you might need to show proof of the problem. If you have proof, choose “Solution” and pick what you want: “Return and Refund” or “Refund Only.” After you decide, hit “Submit.”

Remember, you can only choose “Refund Only” if the thing wasn’t received, is incomplete, or it’s something that can go bad.

After you finish all these steps, you might have to wait for about 7-9 business days for them to look at your request. If they say yes, you’ll get a message by email or on the Shopee app.

Contact Shopee Customer Care

If you need help or have questions for Shopee, it’s easy to get in touch. Here’s how:

  1. Visit the Shopee Customer Support Website: Go to the Shopee website, where they help with questions.
  2. Say If You’re a Buyer or Seller: Tell them if you’re buying stuff or selling things.
  3. Pick What You Need Help With: Choose what you need help with.
  4. Give them some Info: Tell them your Shopee username, email, and order ID (they might ask for this). Also, explain what you need.
  5. Add Pictures if You Want: If you have pictures to show, you can add up to 5.

That’s it! Following these steps will help you get in touch with Shopee Customer Care if you need any help.

Where is Shopee located?

Shopee’s main office is in Singapore, at 5 Science Park Drive, Singapore 118265. But because Shopee is all over the world, they have offices in many places.

Besides being big in Southeast Asia, Shopee is also popular in North and South America. They have offices in Poland, Spain, and France in Europe. People are saying they might go to India soon.

Some of the countries where Shopee is known are Malaysia, Thailand, Taiwan, Indonesia, Vietnam, the Philippines, Brazil, and Mexico.

But it’s important to know that these international offices handle how Shopee works. They’re not in charge of sending packages, so you won’t see them on any Shopee parcel tracking. These offices take care of running Shopee’s online shopping place and making it bigger, not the individual shops and people selling things on Shopee.

About Shopee

Shopee started in 2015 as a small company in Singapore, but now it’s a big deal worldwide. In 2021, it became the top online shopping place in Southeast Asia, with 57% of all online shopping happening there. Chris Feng is the boss, known as the CEO, of Shopee and Seamoney. Shopee uses Seamoney for digital money and other money stuff.

People from lots of countries like Malaysia, Thailand, Taiwan, Vietnam, Indonesia, the Philippines, Brazil, Mexico, and Singapore use Shopee to buy all kinds of things – from home stuff and electronics to cool clothes and gaming gear.

Shopee is a big player in the online shopping world because it’s easy to use, and you can find lots of stuff you want. They also spend a lot on new technology and plan to stay on top in different parts of the world.

Shopee is not for buying and selling; it also makes sure your stuff gets to you, and you pay for it. That’s why many people like using it—it’s easy. Shopee is a big deal in online shopping because it’s doing well, it can change things, and it adds social stuff.

Right now, Shopee is the top online shopping place in eight countries, and more than 200 million people have its app on their phones. The company is always trying new things, making its products better, talking to its users, and figuring out smart ways to stay the best in online shopping.

Common Issues and Solutions

Even though Shopee is good, sometimes there are problems. Here are some usual issues and how to fix them:

Delayed Shipments

If your order is not coming when it should, first look at when it was supposed to arrive. If that time is gone, talk to the person who sold it to you for more information.

Incorrect Tracking Information

Sometimes, the tracker doesn’t show the latest information right away. Wait for a day or two. If it’s still not working, talk to Shopee for help.

Lost or Missing Orders

Sometimes, orders might disappear during delivery. If that happens, talk to the person who sold it or ask Shopee for help. You might need to ask for your money back if needed.

Tips for Smooth Tracking

For easy tracking, remember these tips:

  1. Keep your order details and tracking number close.
  2. Check your order often to know where it is.
  3. Sometimes, it might take longer, especially when many people are buying things. So, be patient.


Follow what we said in the “How to Track Shopee Orders” guide, and you’ll find out where your stuff is. Sometimes, updates might take a bit, so be patient. Shopee wants to make sure you get your things, so they work hard to be a good place for online shopping.


How long does it take for Shopee orders to arrive?

When your stuff will arrive depends on where you are, who’s selling it, and how it’s being sent. Look at the date they give you when you buy it to have an idea of when it might show up.

Can I change my delivery address after placing an order?

Once you say “yes” to buying, you can’t switch where your stuff is going. So, when you’re buying, make sure to put the right address.

What should I do if my order arrives damaged?

If your thing is broken, tell the person who sold it right away and show them pictures of the problem. Usually, they will give you your money back or send you a new one.

Is tracking available for international Shopee orders?

Yes, you can track international orders using the same methods outlined in this guide.

What happens if I’m not available to receive my order upon delivery?

If you’re not available, the courier will usually attempt delivery a few more times. If they are unsuccessful, you may need to arrange for pickup at a local depot.

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